1111 com Privacy Policy
A clear and detailed explanation of how your personal information is collected, stored, and used.
This Privacy Policy ("Policy") applies to all members who use the 1111 com platform. When you visit our website, open an account, or use any of our services, you agree to abide by the terms of this Policy. Please read this Policy carefully alongside our Terms and Conditions.
1 Information We Collect
1111 com collects various types of information from users as needed to operate its services. This information falls into two main categories.
1.1 Personal Information
Information you provide directly when registering an account or using our services:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form — never in plain text under any circumstances)
- National ID or passport details (required for identity verification)
- Payment method details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay, bank details)
1.2 Automatically Collected Information
When you use our platform, the following technical information is recorded automatically:
- IP address and device identifier
- Browser type and operating system version
- Date, time, and duration of site visits
- Pages visited and time spent on each game or section
- Behavioral data collected through cookies and similar tracking technologies
2 How We Use Your Information
1111 com uses collected information only for specific, legitimate purposes. Information is not processed unnecessarily or excessively.
- To create, verify, and manage accounts
- To process deposits and withdrawals and ensure transaction security
- To prevent fraud, money laundering, and other illegal activities
- To provide customer support and resolve complaints
- To improve platform technology and service quality
- To communicate about bonuses and promotional offers (only with your consent)
- To ensure compliance with responsible gaming policy
3 Sharing Information with Third Parties
1111 com may share information with third parties only in specific, limited circumstances. In each case, such sharing is required by law or is essential for service delivery.
3.1 Payment Processors
Financial information necessary to complete transactions through bKash, Nagad, Rocket, Upay, and related banking services is sent to the relevant payment gateways. These service providers operate under their own privacy policies.
3.2 Game Providers
Some technical and session-related data may be transmitted to the servers of game studios including Evolution, Pragmatic Play Live, Spribe, JILI, and PG Soft, in order to keep their software running properly.
3.3 Legal Obligations
We are required to disclose information when mandated by a court order, requested by an investigative authority, or required under applicable law. Where possible, you will be notified in advance.
4 Cookies and Tracking Technologies
1111 com uses cookies to improve the user experience and maintain platform security.
4.1 Essential Cookies
These cookies are necessary to maintain login sessions, save form data, and manage security tokens. Disabling them will prevent the website from functioning correctly.
4.2 Analytics Cookies
Analytics cookies are used to understand which sections of the website are most visited and where technical issues occur. The data collected is analyzed in aggregate and does not identify any individual.
4.3 Managing Cookies
You can control or delete cookies through your browser settings. However, disabling essential cookies may limit some services.
5 Data Security Measures
1111 com has put in place both technical and administrative measures to protect user data.
- All data transmission is encrypted using SSL (Secure Socket Layer) technology
- Passwords are stored using strong hashing algorithms
- Access to sensitive data is restricted to authorized staff only
- Regular security audits and system monitoring
- Automatic alert system for suspicious login attempts
While we are committed to maintaining the highest level of security, transmitting data over the internet is not entirely without risk. If you suspect a security breach, please contact us immediately.
6 Data Retention Period
Necessary information is retained for the entire duration your account remains active. Even after an account is closed, certain information may be kept for a limited period to meet legal obligations. Financial transaction records are generally retained for a longer period as they may be needed for audits and dispute resolution.
7 User Rights
1111 com grants users the following rights over their own information:
7.1 Right to Access
You may request to know what information we hold about you. After verification, the information will be provided within a reasonable time.
7.2 Right to Correction
If any information in your profile is incorrect, you may request a correction. This can be done directly through account settings or via the support team.
7.3 Right to Deletion
If certain conditions are met, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
7.4 Opt Out of Marketing Communications
If you no longer wish to receive promotional emails or messages, you can turn this off at any time by updating your account settings or by notifying the support team.
8 Protection of Minors' Data
1111 com strictly prohibits anyone under the age of 21 from opening an account. Age is verified at the time of registration, and identity documents are requested in cases of doubt. If data belonging to a minor is collected, it is deleted immediately and the associated account is cancelled. Responsible gaming is a core commitment of ours.
9 International Data Transfers
1111 com operates an international platform and in some cases data may be processed on servers in other countries. In such cases, we ensure that transferred data is handled in accordance with the protection standards described in this Policy.
10 Changes to This Policy
1111 com reserves the right to update this Privacy Policy from time to time. For significant changes, a notice will be published on the website and registered email addresses will be informed. Continued use of the platform after changes have been made will be taken as acceptance of the updated policy. More details about the company can be found on our About Us page.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide assistance in both Bengali and English, seven days a week, twenty-four hours a day.